Monitoring Services

What Kristensson Offers

Kristensson provides monitoring coverage across your IT landscape, using tools such as Zabbix to watch the components you depend on. We monitor a wide range of systems and metrics in real-time, including.

• Servers – Physical and virtual servers (on-premises or cloud) across all major operating systems
• Network Devices – Routers, switches, firewalls, and other networking equipment
• Cloud Workloads – Cloud infrastructure and services (VMs, containers, databases, storage) in AWS, Azure, Google Cloud, etc.
• Applications & Databases – Business applications, websites, web services, and database servers, so that response times and health are visible
• Websites & Online Services – External website uptime, API endpoints, and user-facing services (monitoring availability and response times)
• System Health Metrics – Key performance indicators like CPU usage, memory consumption, disk I/O, network throughput, and other OS-level metrics
• Service Availability – Critical services and processes, checked against the SLA thresholds you have defined for uptime and performance

Using our monitoring platform, we collect performance, availability, and even security-related data from all these components in real-time. This coverage follows the chain – from hardware health to application user experience.

Monitoring Tools & Technology

Kristensson leverages modern monitoring tools and technologies to deliver a proactive service. Our primary platform is Zabbix – a leading open-source monitoring solution that provides a unified “single pane of glass” view of your entire environment. With Zabbix, we can collect an unlimited amount of metrics and monitor virtually anything in your IT stack – from on-premise servers and network devices to container platforms and cloud services. This brings the infrastructure and applications we have agreed to monitor into one system.

We also integrate with cloud-native observability services as needed. If your organization uses platforms like Microsoft Azure Monitor, Amazon CloudWatch, or other cloud monitoring tools, we can incorporate those data streams into our solution for a holistic view. Zabbix’s flexibility even allows agentless monitoring of cloud resources – it can automatically discover and watch your cloud infrastructure without installing additional software. This hybrid capability means whether your workloads run on-premises or in the cloud, we have the technology to monitor them effectively.

Our monitoring deployments support both agent-based and agentless methods depending on what best suits each component. For deep insights at the OS level, we use lightweight Zabbix agents installed on servers (providing granular data on CPU, RAM, disk, etc.). Where installing an agent isn’t feasible, we use agentless techniques – for example, polling devices via SNMP or WMI, or using cloud provider APIs – to gather metrics without any software on the target system. This dual approach means a component that cannot take an agent can still be monitored, whether it’s a switch, a database, or a serverless cloud function.

All collected data is consolidated into intuitive dashboards and reports. We configure custom dashboards tailored to your organization, so you can easily visualize performance metrics, system health, and trends at a glance. These dashboards provide real-time status of your infrastructure, with easy-to-read graphs, maps, and charts for analysis. Zabbix’s robust dashboard and mapping features make it simple to get a detailed overview of your IT environment (e.g. interactive network maps and status boards) in one place. We can also set up scheduled reports (e.g. daily or weekly summaries of uptime and performance) to keep stakeholders informed. In short, the tooling gives you a live view of the parts we monitor.

Alerting & Response

Effective monitoring is not just about watching metrics – it’s about alerting the right people at the right time and enabling a rapid response. Kristensson configures intelligent alerting rules and escalation processes so that a detected issue reaches someone who can act on it.

We set clear thresholds and triggers for all key metrics and services. For example, if a server’s CPU usage stays above a critical level or a website’s response time degrades beyond a threshold, the monitoring system will instantly generate an alert. Zabbix’s intelligent alerting capabilities include anomaly detection and predictive triggers – it can forecast future metric values and warn you before a problem threshold is reached. This means we don’t just react to issues; we often get advance warning of trends (such as increasing memory usage or disk filling up) so they can be addressed proactively. Alerts are tuned to be meaningful, helping reduce noise and false alarms so that your team knows when a notification truly needs attention.

When an alert is triggered, notifications go out over the channels you have chosen. We integrate the monitoring alerts with your preferred communication channels – for instance, you can receive instant notifications via email, SMS, or collaboration tools like Microsoft Teams and Slack. If an on-call engineer uses a paging system or mobile app, we can route critical alerts there as well. The goal is to make sure that whether your team is at their desks or on the go, they will immediately know when something requires their attention. Every alert includes useful context (such as the affected system, time, and nature of the issue) to help with quick diagnosis.

Custom escalation paths are put in place for incident management. We define escalation rules so that if an alert is not acknowledged or resolved within a certain timeframe, it will automatically escalate to the next level of support or management. For example, a high-severity database outage alert might first notify the on-call technician; if it remains unresolved for 15 minutes, it can escalate to inform a senior engineer or our support team lead. The escalation means an unacknowledged alert does not stop at the first recipient. It also supports your internal incident response process and SLA commitments – everyone knows who is responsible at each stage of an incident.

Beyond just sending alerts, Kristensson supports you in responding to incidents quickly and effectively. Our team doesn’t simply hand over alerts and walk away – we offer expertise and assistance to help identify root causes and resolve problems. With real-time data and extensive system knowledge at our fingertips, we help your IT staff troubleshoot issues faster. In many cases, our monitoring service can even be set up to execute automated remedial actions or scripts when certain conditions are met (for example, restarting a service that has hung, or balancing traffic away from a failing node). By combining automated responses with skilled human support, we act on incidents within the response times we have agreed with you.

The point of the alerting and the escalation is that the time between a fault occurring and someone acting on it is short and measurable. Your team gets a head start on fixing issues, often before users even notice something’s wrong. Instead of finding out about a problem from end-user complaints, you are already working on a fix the moment it occurs, which shortens the time a fault is left running. In short, Kristensson’s monitoring and alerting framework makes sure that when trouble brews, you are the first to know, with the response arrangement agreed in the service.

Value and Outcomes

By choosing Kristensson’s Monitoring Services, your organization gains more than just data – you gain peace of mind and measurable improvements in IT operations. Some key outcomes and benefits of our proactive monitoring include.

• Fewer Outages and Downtime
  Early detection of issues means you can fix problems before they escalate into full-blown outages. That shortens unplanned downtime, and some incidents never happen at all. In practice, that means higher availability of your systems and less disruption to your business.
• Faster Troubleshooting & Recovery
  With real-time alerts and detailed metrics at hand, your IT team can pinpoint root causes and resolve issues much more quickly. Our monitoring platform supports root cause analysis to identify underlying problems, enabling faster problem resolution. Shorter incident resolution times directly improve your MTTR (Mean Time to Repair) and get your services back to normal sooner.
• Improved SLA Compliance
  Monitoring gives you the data to follow up your service levels. By catching performance drops or faults early, you can address them before SLA thresholds are violated. Real-time visibility into uptime and response metrics supports your Service Level Objectives (SLOs) and incident response efforts – keeping you on track with customer and internal commitments.
• Confidence in System Health
  Knowing that a professional monitoring system is constantly watching over your IT environment gives you and your stakeholders peace of mind. A detected fault reaches someone who can act on it, rather than sitting unnoticed. This assurance allows your team to focus on strategic projects instead of firefighting issues. Over time, monitoring supports operational continuity, because faults are found while they are still small.

In practice that means less unplanned downtime and a clearer picture of what the environment is doing. With Kristensson taking care of your monitoring, your systems run under continuous monitoring, with the alerting and escalation you have agreed.

Every organization’s needs are unique. Kristensson i Skåne AB offers to tailor our Monitoring Services to your specific environment and goals. We invite you to schedule a Monitoring consultation meeting with our team. In this consultation, we will assess your current IT infrastructure and application landscape, discuss your uptime and performance requirements, and identify the best monitoring approach for your situation.